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Do you offer FREE shipping?
Yes, we offer FREE shipping for THE US, UK, EUROPE, CHINA & JAPAN ON ORDERS OVER $30.
Do you ship to PO Boxes?
Yes, we ship to PO Boxes, but you must choose the Standard shipping method. Selecting Upgraded or Express will delay processing and change your shipping method to Standard.
Do you ship outside of the USA?
Yes. We ship internationally and provide a variety of logistical services to suit your demands. Please visit our Shipping and Returns page for full comprehensive pricing and duration.
Customers located outside of the US must have a matching billing and shipping address. Your order will be canceled if your international addresses don’t match.
Conversion and import fees don’t apply to international orders. However, if you live outside of the US, your financial institution or country of residence may charge additional fees on top of your total, such as conversion or import taxes/customs fees. Eigshow can’t credit you for these fees since they come from your financial institution or country. Please call your financial institution or customs office before placing your order to confirm what kind of charges you can expect from them.
Do you accept Visa, Mastercard, or American Express gift cards?
Yes, however because we have a secure cart checkout, your "billing" address must be verified. This means that you must register your Visa, Mastercard or American Express gift card online with the issuing bank including providing them your mailing address in order to use gift cards. Otherwise, your order may be declined even if the gift card is valid and active.
Why is a coupon code not working?
Coupon codes will not apply to discounted EIGSHOW items , some collaboration items and non-EIGSHOW products. Coupon codes have expiration dates.
I recently purchased an item online and now it’s discounted. Can I get the discounted price?
Pricing on the website is subject to change without notice. Orders placed before promotions are not eligible to receive new promotions or discounts. We reserve the right to cancel any order due to unauthorized, altered, or ineligible use of the offer, and to modify or cancel any promotion due unforeseen issues.
My item arrived damaged. What should I do?
We understand that you may receive damaged items due to transit. If a product is defective or damaged, this must be reported within 30 days of delivery or receipt of order in person. If the product is deemed defective EIGSHOW will replace the product at no additional charge to the customer. Please contact customer care for more details at email@example.com or via social media messaging.
How do I cancel my order?
To serve you better, EIGSHOW will begin to process your order immediately after it has been submitted, and we are unable to change or cancel an order once it has been placed.
Do you offer free samples?
We do not offer free samples at this time.