Shipping & Returns
What’s your shipping method and what is the cost?
EIGSHOW Beauty aims to create the best quality makeup tools and ensure that upon purchase they arrive at you quickly and efficiently. We have comprised below a shipping policy based on ensuring you get competitive rates for your order alongside fast delivery from our worldwide fulfillment centers, with worldwide logistic brands you trust.
Below are the regions we support alongside the rates and FAQ’s for shipping and returns. All prices are stated in US Dollars, but should the value of your order in your native currency equate to the same in US Dollars, you will be eligible for free shipping should we offer that service in your country/region.
We offer free shipping for all orders over $30.00 in the continental United States and Canada and if your order total is below $30.00 we charge a standard shipping fee of $6.00
For Denmark, Czech, Finland, France, Germany, Hungary, Iceland, Ireland, Italy, Netherlands, Norway, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden, United Kingdom, Switzerland, we offer free shipping for all orders over $30.00 and if your order total is below $30.00 we charge a standard shipping fee of $8.00. This rule applies to equivalent currencies.
We offer for China, Japan, The Autonomous Region of Hong Kong and Macau a standard shipping fee, if your order total is below $30.00 we charge a standard shipping fee of $6.00. If your order total is above $30.00 we offer free shipping. This rule applies to equivalent currencies.
Once your order ships, we will send you an email include the tracking number and tracking link of your specific shipper. You can check your order status there.
What countries do you ship to?
We ship worldwide and a full list of the countries where we ship to is available on the Payment Page. You can click on the Country drop-down window to check the list.
What to do I do if my package arrived damaged/incorrect?
If you receive damaged or incorrect package, please contact us immediately and we will have it replaced as soon as possible.
What is your return policy?
We have a 30-day, hassle-free return or exchange policy. If you aren’t totally satisfied with your purchase, you can return it for full refund or exchange.
How do I make a return?
To make an return, you just need to follow the simple steps below
Contact us firstname.lastname@example.org within 30 days of order receipt to get an RA#. Write the RA# on a note and ship the item back to our return address. Once we receive the returned item, we will process the refund/exchange immediately.
Please note the item must not be used, altered, or washed with all of the original labels attached. And the refund will be credited to the original payment method.
Do you offer exchanges?
Yes, we do offer exchange. Exchanges are for one time use only, which means you can only return the item for an exchange one time. If you are still not satisfied with the exchanged items, you can then only return it for a full refund.